How much will delivery cost?
The cost of delivery is calculated based on a number of variables including; destination, weight and service type. The final delivery cost will be displayed in the checkout.
We offer Free Standard shipping to the UK, Europe and the rest of the world as below:
UK - all orders over £50
Europe - all orders over £175
ROW - All orders over £250
What delivery method do we use?
For UK orders we use Royal Mail, DPD, FedEx or TNT. Our Standard service uses Royal Mail 48 Signature. With our Standard service orders should take 1-2 working days to process and 2-3 days to arrive for most of the UK mainland. Bikes may take longer if they need to be built up in advance. Delivery times may be extended depending on where you live. A signature will be required upon delivery. Prices vary according to basket size. Some low value items will be sent out with Royal Mail 48 and will not require a signature upon delivery. Our priority service uses DPD Next Working Day. Orders are tracked and a signature or photograph is required upon delivery. With the exception of bikes, and pre-orders, orders before 2pm will be processed and dispatched the same working day and arrive the following working day to most of the mainland UK. Orders may be upgraded automatically to our DPD service depending on weight and value of an order.
For international delivery we use Royal Mail, DPD or FedEx. Prices will depend on your basket size and postage destination. Orders will be dispatched as soon as possible after we receive your order. With the exception of bikes, and pre-orders, orders before 2pm will be dispatched the same working day and typically arrive within 2-7 days in Europe, depending on the service you choose at checkout. For further details see worldwide delivery times below.
Delivering to your address
Once an order has been processed the delivery address for that order cannot be changed. Please provide us with a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the couriers call they will leave a card. You can phone them to arrange delivery for another day or collect your goods from your local depot. Please be aware that if you request that goods be left safe via the courier notes, bikeZaar cannot claim for missing items or damage to your parcel. As a result, in the event of an absence, we strongly recommend that you collect your parcel from a local depot or instruct the courier to leave your parcel with a trusted neighbour. Some couriers will not deliver to a PO Box. All orders addressed to a PO Box will be sent out with Royal Mail.
We have a Royal Mail, DPD and FedEx service for international orders. Our Royal Mail International delivery uses either Royal Mail Int Signed or Royal Mail Int Tracked*. With the exception of bikes and pre-orders, your order should take 1-2 days to process and be dispatched and usually arrives within 3-5 days to Europe and 5-7 days to the rest of the world. Please note this service may require a signature upon delivery. With our DPD and FedEx service, orders will be processed as soon as possible after your order has been received. With the exception of bikes and pre-orders, orders before 2pm will be dispatched the same working day and will be fully tracked until delivery, where a signature or photograph will be required.
Approximate delivery times are indicated in the checkout. DPD and FedEx timescales are typically:
USA, Canada and Europe 2-5 days.
South America, Asia, the Middle East and India 4-7 days.
Africa and Oceania 3-7 days.
Please Note: Some more remote locations are classed as “out or area,” and as such will take slightly longer to deliver.
How quickly will my orders be dispatched?
With the exception of bikes and pre-orders, orders received before 2pm will be sent the same working day, otherwise your order will be despatched the next working day.
Can all items be despatched worldwide?
We ship most items worldwide although some are restricted depending on the exact shipping destination.
The following products usually have shipping restrictions:
BikesEnergy drink, food and gelsLiquidsProducts that contain aerosols
Will I have to pay customs charges in my country?
Shipments sent outside the EU, are sold exclusive of VAT and may be subject to import duties and taxes, which may be levied once a shipment reaches your country.
EU: From 1st July 2021, any purchases made online for delivery to addresses within the European Union will be inclusive of VAT, but may be subject to import duties and taxes, which may be levied once a shipment reaches your country.
Please note: It is a legal requirement that we declare the full value of the goods (not including the shipping charges) on all packages destined outside the United Kingdom. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe contents, claim a lower value or mark as a gift. Please do not ask, or expect us to do any of the above. For details of customs charges please consult with your own customs authorities for the latest rates.
USA Customs and Import Duty
All goods shipped to the USA & Canada are liable for import duty and taxes. This amount varies depending on the destination state and the type of goods ordered. There are many online duty calculators that can help you estimate what these charges will be. Alternatively please consult your local customs office or drop us an email.
When your goods arrive at US customs you may be asked to provide the required registration / identification numbers for clearance (example include EIN, SSN, VAT, GST, RFC, etc.)Please Note: Anyone who buys goods from abroad is classed as an "importer," whether the goods are for commercial resale or personal use.
Effective from March 10th 2016, United States Customs and Border Protection has raised the import de minimis limit from $200 to $800. This is the value of a shipment of merchandise, imported by one person on one day, that may be imported free of duties and taxes and without the need of a customs declaration.
We want you to be happy with your purchases, but if you need to return an item(s) then you can do so within 30 days of purchase. If you simply change your mind about an item(s) or if it does not fit then you can return it to us for an exchange or refund within 30 days of purchase. All returns that are not faulty must be returned unused, otherwise they will not be eligible for a refund. Items must be returned in a re-saleable condition with their original packaging.